Good service delivery is good business and customer service is a key strategy for all businesses, a lesson we have leant from Afrirent Holdings CEO Senzo Tsabedze.
Afrirent Holdings’s fleet management division, Afrirent Fleet, signed a contract with Coca-Cola Beverages South Africa (CCBSA) in May 2021, becoming a fleet management partner with key roles which are the refurbishment and repairs of side loaders, box trailers and tail lift units across depots. The contract is worth approximately R200m per year.
When the contract kick-started, Afrirent Fleet began with just 3 depots awarded to them; Pretoria, West Midrand and Devland, and today the company overseas all depots for the beverage giant inside South Africa.
Asked about the success of the contract, Senzo Tsabedze said:
“Afrirent Fleet’s ability to deliver on time or even before schedule and under budget regardless of the challenges that came with the COVID-19 pandemic, gave CCBSA confidence and they awarded us three more depots (Phoenix, East London and Port Elizabeth) towards the end of 2021.”
Basing on performance and Service Delivery excellence, CCSBA in September 2022 awarded Afrirent Fleet the last big depots in South Africa based in Polokwane, Nigel and Bloemfontein.
For more information, visit https://www.afrirentholdings.co.za/