It is a fascinating time and place in history. Disruptive change is so common that it is become a corporate buzzword. Apart from innovative technology, the events of 2020 continue to shake every industry, worldwide.
No business is safe today, no matter how successful or dominant it has been in the past. In all chambers of business, we’ve heard vague references to “the new normal.” And this term separates leaders into two categories: There are those who are waiting to see what the new normal is. And those who will shape it.
We see leaders who long for the way things were. In their search for predictability, they look to the past, a familiar time where current knowledge and conventions worked. Their processes are designed to protect the status quo.
At the same time, there are businesses who cannot wait for their time to shine. They are aligning their strategies and processes to capture new and existing markets. Primed to give customers something new or better, they are poised to disrupt.
There is subtlety to this that managers and executives miss. Change is not necessarily disruptive or even profitable. Businesses make many, incremental changes to processes. Most adaptations are minor and have negligible impact. The disruption depends on how customers react.
So, if the client is not the focal point or inspiration for change, then who is – and why does it matter? And that brings us to this programme, where the point of departure is customer-centric process redesign, in a time that demands requires rapid innovation and adaptation.
Who is this programme for, and what types of processes stand to benefit?
Our definition of a process is any work that is co-ordinated, recurrent. It’s the activity that contributes to cost, value or service quality.
And that means, this programme is applicable across all disciplines, including engineering, finance, operations, marketing HR, sales, supply chain, logistics and business analysis. It’s particularly relevant for middle and senior managers.
Let’s look at the theoretical framework:
The curriculum is based research into best practices and ideas from multiple fields of management and operations. It combines battle-hardened tools and methods that lead to measurable, radical change in performance. It is rooted in systems theory and sound principles of customer-centric design.
On to the methodology:
You can look forward to a practical, hands-on experience. The learning journey is designed to generate an immediate return on investment for your organisation.
How do we achieve this?
You will apply the theory to processes that you are familiar with, in their own workplace. You will learn how to analyse existing processes, then, use the tools and methods learned to redesign them.
The result is a process that is adapted and responsive to customer needs. The cost-savings and value added, generate the return on investment. This methodology has been successfully applied across all organisational types.
The process redesign programme provides the tools to change performance radically and create new sources of competitive advantage. We invite you to the most of incredible opportunity to improve the world around you and to be worth more!
Ansie Barnard at the UFS Business School:
082 900 1080